FAQ

Frequently Asked Questions (FAQs) | Lumiessa – Where Safety Meets Sweet Dreams

Q1: Where do you ship?  
We currently ship to all EU countries, the UK, and the US. Canada, Australia and other countries around the world Free shipping

Q2: How long will delivery take?

• UK: 5-8 business days (Royal Mail Tracked)  
• EU: 5-8 business days (DHL Express)  
• US: 7-10 business days (USPS Priority)  
*You’ll receive a tracking link via email once shipped

Q3: Do you charge customs fees?  
All import duties are included at checkout – no hidden fees.  

Q4: Are Lumiessa products safe for my baby?  
Absolutely.Every product meets or exceeds:  
✓ EU EN71 & UKCA Toy Safety Standards  
✓ US CPSIA & ASTM F963 Standards  
✓ OEKO-TEX® Certified textiles (0 harmful chemicals)  
✓ BPA-Free, Phthalate-Free & Non-Toxic Materials  

Q5: What’s your return policy?
Unopened items can be returned within  30 days for a full refund. Initiate returns here: [Returns Portal](https://lumiessa.uk/returns).  
Note: For hygiene, pacifiers & teethers must be unopened to return.

Q6: What if my item arrives damaged?
Email us at [info@lumiessa.uk](mailto:info@lumiessa.uk) with order + photos within 48 hours. We’ll ship a replacement immediately!